Tickets grow faster than your team, yet they're hard to fully automate. Triad builds AI that takes them, drives your tools, and gets the work done.
Ticket volume outpaces your team.
Every channel handled separately.
Slow follow-up costs you customers.
Chatbots stop where complexity starts.
Operational AI that intakes, decides, drives your tools and acts in your own systems, escalating only the exceptions to your team.
Tickets from WhatsApp, mail, forms or your own CRM get picked up, triaged, deduplicated and completed where info is missing. Multilingual where needed.
Agents that don't just answer tickets, they resolve them. Actions get executed inside your own tools, with explicit decision logic and an audit trail. Humans in control of the exceptions.
Deep API integration with your existing stack. Production-grade ticket flows for processes off-the-shelf tools can't cover. Built for your edge cases.
We map your ticket flow: channels, volumes, decision rules and pain points. No assumptions, just a look at how it actually runs.
We design the end-to-end flow, from intake to action inside your system. With explicit decision logic, escalation rules and an audit trail.
We build the AI layer, integrate with your system and test against real tickets. We iterate on realistic data, not on demos.
We go live, monitor, fine-tune and expand to new channels or request types. With a 30-day guarantee and ongoing maintenance.
Triad combines sharp focus, analytical strength, and genuine enthusiasm, delivering growth and quality with a professional, personal touch.
Founder of Linqur
/01Claude
/02N8N
/03Hermes
/04Langchain
/05PythonA small, specialized team building operational AI for ticket-heavy brands. Two of us below, the rest of the team on the team page.
We’re always in the search for talented people to grow.
01Ralf Klein
Founder
Blending 10 years of marketing automation experience with a deep passion for AI, I lead Triad in building next-level AI solutions that help businesses scale smarter. I’m driven to grow a remote-first agency that supports clients worldwide with cutting-edge automation.
02Jarle Toussaint
Lead AI Developer
With a background in full-stack development, I now focus on designing and managing AI implementations that actually get delivered. At Triad, I lead project planning and managed execution, making sure both our team and clients stay aligned throughout the process.
03Khaila Gavino
Frontend Designer
As a Frontend Designer, I turn AI solutions into interfaces people actually enjoy using. I design and build the dashboards, web apps and brand assets behind our projects. For me, good design is what makes complex automation feel simple.
04Christian Anejo
AI Automation Engineer
As an N8N specialist, I build automations that turn time-consuming tasks into smooth, self-running systems. I love seeing things click, when messy workflows become clean and fast, and teams feel the difference. For me, the best automation is invisible. It just works.
05Derek Tigges
Commercial Partner
As Commercial Partner, I help organisations find the shortest route from AI ambition to measurable result. I map out where automation actually pays off, so every engagement starts with a clear business case instead of a pilot that never lands.
06Esther Omolola
AI Automation Engineer
As an AI Automation Specialist, I build workflows that turn repetitive tasks into smooth, reliable systems. I love seeing operations get faster and easier to manage, while teams spend less time on manual work. The best automation quietly keeps everything moving.
Companies with distributed physical assets, high ticket volume and complex operations. Property management, proptech, facility management, field service and distributed networks like vending or EV charging. It gets seriously interesting from around 100 tickets per month.
As deep as needed to actually take the work off your plate. We integrate with your domain system through its API and act inside it, not next to it. If there's an API, we can connect.
Most projects go from signed to live in 8 to 12 weeks. We work in sprints with testable deliverables per phase, so you're never in the dark for months.
No. Every decision rule is explicit and every action is logged. Your team can always see what happened and why. Humans stay in control of the exceptions.
A 30-day guarantee and then ongoing maintenance on a monthly fee. We monitor, fine-tune and expand as your ticket flow changes.
EV charging reliability data shows 99% uptime claims mask a 71% first-charge success rate. Here is what that gap means for operations leaders.
Vending machine predictive maintenance without dashboards: wire fault codes to work orders, cut wasted trips by 45% and catch 85% of failures early.
